IT Support Technician at the University of Louisiana at Monroe, providing technical assistance for computers, printers, and networks across campus. Delivered 80+ hours of support, resolved 100+ technical tickets, and maintained a 95% user satisfaction rate by troubleshooting administrative functions and network account setups.

Managed and optimized a secure passport database with Node.js, handling 1,500+ monthly records. Assisted in improving backend systems, reducing data entry errors by 20%, and boosting performance. Developed a time appointment system, enhancing data retrieval efficiency and reducing query response time by 15%.